Privacy policy
Last Updated: October 2026
Nuvoriam respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Nuvoriam collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact customer support, or otherwise interact with our services.
Nuvoriam is owned and operated by Handan Kunzhong Trading Co., Ltd.
1. Information We Collect
The information we collect depends on how you interact with our website and services.
Personal and Contact Information
We may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Other information you voluntarily provide
Order and Transaction Information
When you place an order, we may collect information including:
- Products purchased
- Order number
- Order status
- Billing information
- Shipping information
- Delivery details
- Return information
- Refund information
- Customer service history
Payment Information
Payments may be processed through third-party payment service providers.
We generally do not need to directly store your complete payment card information in order to process your order.
Payment service providers may independently collect and process payment information according to their own privacy and security practices.
Device and Website Usage Information
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from technical information
- Pages viewed
- Time spent on pages
- Referral source
- Website interactions
- Cookie and similar technology information
Customer Communications
If you contact us, we may collect and retain information contained in your inquiry and our response, including communications relating to:
- Products
- Orders
- Shipping
- Returns
- Refunds
- Account issues
- Privacy requests
- Customer support
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and managing orders
- Confirming and processing payments
- Arranging shipping and delivery
- Sending order confirmations and tracking information
- Providing customer service
- Managing returns and refunds
- Responding to customer inquiries
- Maintaining website functionality
- Preventing fraud and unauthorized transactions
- Protecting website and account security
- Improving our products, website, and customer experience
- Measuring website performance
- Conducting analytics where permitted
- Providing marketing or advertising where permitted
- Complying with legal and regulatory obligations
- Enforcing applicable policies and agreements
3. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies.
These technologies may be used for purposes such as:
- Enabling essential website functions
- Maintaining shopping cart activity
- Remembering user preferences
- Supporting checkout functionality
- Improving website performance
- Understanding how visitors interact with our website
- Measuring website traffic and usage
- Supporting analytics
- Measuring advertising effectiveness where permitted
- Preventing fraud and improving security
Some cookies are necessary for the website to function properly.
Other cookies, including analytics or advertising cookies, may be optional depending on applicable law and your available privacy choices.
Where required or available, visitors may be provided with the ability to:
- Accept cookies
- Reject non-essential cookies
- Manage cookie preferences
You may also be able to manage cookies through your browser settings.
Disabling certain cookies may affect some website functions.
4. How We Share Personal Information
We may share personal information with service providers and business partners that help us operate our website and provide services.
These may include:
- E-commerce platform providers
- Website hosting providers
- Payment processors
- Shipping and fulfillment providers
- Logistics companies
- Customer support providers
- Fraud prevention providers
- Security providers
- Analytics providers
- Advertising and marketing service providers where applicable
- Professional advisers
- Government authorities where legally required
We generally provide these parties only with information reasonably necessary to perform their services or as otherwise permitted by applicable law.
5. Advertising, Analytics, and Privacy Choices
We may use analytics, advertising, or measurement technologies to understand website performance and customer interactions.
Depending on applicable law, certain disclosures of personal information for targeted advertising, cross-context behavioral advertising, analytics, or similar purposes may be treated as regulated disclosures.
Where applicable, you may have the right to opt out of certain uses or disclosures.
Available privacy controls may include:
- Cookie preference tools
- Browser privacy settings
- Global Privacy Control where supported
- Unsubscribe links in marketing emails
- Direct privacy requests submitted to us
For assistance with applicable privacy choices, contact:
6. Shipping and Fulfillment
To process and deliver your order, we may share necessary information with shipping, fulfillment, and logistics providers.
This information may include:
- Name
- Shipping address
- Phone number
- Email address
- Order information
- Delivery instructions
These providers may process information as necessary to complete delivery and related services.
7. Payment Processing
Payment transactions may be handled by third-party payment processors.
These providers may independently collect and process information necessary to:
- Authorize payment
- Complete transactions
- Prevent fraud
- Process refunds
- Meet legal obligations
Their handling of your information may be governed by their own privacy policies.
8. Legal and Compliance Disclosures
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Comply with court orders or regulatory requirements
- Protect our rights and property
- Protect customers and other users
- Detect or prevent fraud
- Investigate security incidents
- Enforce our terms and policies
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing orders
- Providing customer service
- Maintaining transaction records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Accounting and financial recordkeeping
- Meeting legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable requirements.
10. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Restriction of certain processing
- Objection to certain processing
- Withdrawal of consent where applicable
- Information about how personal information is used
- Information about certain disclosures
- Opt-out of certain advertising-related uses
- Data portability where applicable
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
We will respond to valid requests in accordance with applicable requirements.
12. Marketing Communications
Where permitted, we may send promotional or marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
You may also contact us if you need assistance managing communication preferences.
Operational communications relating to orders, payments, shipping, security, or customer service may still be sent where necessary.
13. Children’s Privacy
Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in circumstances where parental or legal authorization was required, we may take reasonable steps to delete or otherwise appropriately handle that information.
14. International Data Processing
Because we operate an online business and may use service providers located in different countries or regions, personal information may be processed or stored outside your country or region of residence.
Data protection laws may differ between jurisdictions.
Where applicable, we take reasonable measures intended to support appropriate handling and protection of personal information.
15. Third-Party Websites and Services
Our website may contain links to websites or services operated by independent third parties.
We do not control the privacy practices of those independent third parties.
If you visit a third-party website or service, we recommend reviewing its privacy policy before providing personal information.
16. Business Changes
If our business undergoes a transaction such as:
- Merger
- Acquisition
- Reorganization
- Financing
- Sale of assets
- Transfer of business operations
personal information may be transferred as part of that transaction where permitted by applicable law.
Any successor entity may continue to handle relevant information in accordance with applicable privacy obligations.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Service providers
- Technology
- Legal or regulatory requirements
When changes are made, the Last Updated date at the top of this page may be revised.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us.
NUVORIAM is owned and operated by Handan Kunzhong Trading Co., Ltd.
Business Address:
Room 18, 2nd Floor, Huaxiang Building, No. 369-1 Zhonghua North Street, Congtai District, Handan City, Hebei Province, China
Customer Support / Privacy Contact:
service@nuvoriam.com
Phone:
+85237596140