Shipping Policy
Last Updated: October 2026
This Shipping Policy explains how Nuvoriam processes and ships customer orders.
Nuvoriam is owned and operated by Handan Kunzhong Trading Co., Ltd.
Order Processing Time
Orders are generally processed within:
1–3 business days after payment confirmation.
Processing time refers to the time required to prepare an order before shipment and does not include delivery time.
Estimated Delivery Time
After dispatch, estimated delivery is generally:
7–15 business days.
Delivery times are estimates and may vary depending on:
- Destination
- Carrier operations
- Customs procedures
- Public holidays
- Weather conditions
- Peak shopping periods
- Other circumstances affecting delivery
Shipping Fees
Any applicable shipping charges will be displayed during checkout before payment is completed.
Shipping costs may vary depending on destination, shipping method, order value, or product characteristics.
If a free-shipping promotion applies, the applicable conditions will be displayed on the website or during checkout.
Fulfillment Locations
Orders may be fulfilled from our own facilities or partner fulfillment locations depending on:
- Inventory availability
- Product type
- Delivery destination
The fulfillment location may therefore differ from our registered business address.
Tracking Information
Once tracking information becomes available, customers may receive a shipping confirmation email containing tracking details.
Tracking information may take some time to appear after the shipment has been handed to the carrier.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error, contact:
as soon as possible.
We will try to assist before shipment, but address changes cannot be guaranteed after fulfillment has started.
Delayed Shipments
If tracking information has not updated for an extended period or your shipment appears significantly delayed, contact:
Please provide your order number and available tracking information.
Lost Packages
If a package appears to be lost in transit, please contact our customer support team.
We may review carrier and tracking information before determining an appropriate resolution.
We do not automatically reject a claim solely because tracking shows a delivered status.
Customs, Duties, and Taxes
Depending on the destination, international orders may be subject to customs duties, import taxes, or other government charges.
Where applicable, these charges may be determined by the destination country or local customs authority.
Damaged Packages
If your package arrives visibly damaged, please photograph the package and product and contact:
as soon as reasonably possible.
Contact Information
NUVORIAM is owned and operated by Handan Kunzhong Trading Co., Ltd.
Business Address:
Room 18, 2nd Floor, Huaxiang Building, No. 369-1 Zhonghua North Street, Congtai District, Handan City, Hebei Province, China
Customer Support:
service@nuvoriam.com
Phone:
+85237596140