Return Policy
Last Updated: October 2026
At Nuvoriam, we aim to make our return and refund process clear and straightforward.
Nuvoriam is owned and operated by Handan Kunzhong Trading Co., Ltd.
Return Window
Eligible products may be returned within:
30 calendar days after delivery.
Return requests must be submitted within this period.
Return Eligibility
To qualify for a return, the product should generally:
- Be unused or in substantially original condition
- Include original packaging where applicable
- Include included parts or accessories
- Have valid proof of purchase
Products damaged through misuse, unauthorized modification, or improper handling may not qualify for return.
How to Request a Return
To request a return, contact:
Please provide:
- Order number
- Customer name
- Email address used for the purchase
- Product you wish to return
- Reason for the return
- Photos or videos where relevant
Please wait for approval and return instructions before sending any item.
Return Address
Please do not send returns automatically to our business registration address.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Return Shipping Costs
For preference-based returns, such as:
- Change of mind
- Incorrect option selected by the customer
- No longer wanting the product
the customer may be responsible for return shipping costs.
If an item arrives:
- Damaged
- Defective
- Incorrect
- Materially different from the product description
we will review the issue and provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs caused by our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact:
Please provide your order number and clear photos or videos showing the issue where relevant.
Refunds
After an approved returned item is received and reviewed, refunds are generally issued to the original payment method within:
5–10 business days.
Banks and payment providers may require additional time before the refunded amount appears.
Non-Returnable Items
Certain products may not qualify for return where applicable, including:
- Personalized or customized products
- Products damaged through misuse
- Unauthorized returns
- Products clearly marked as final sale before purchase
Any applicable restriction should be disclosed before purchase.
Order Cancellation
If you wish to cancel an order, contact:
as soon as possible.
We will try to assist before fulfillment begins.
If fulfillment or shipment has already started, cancellation may no longer be possible. In that case, the applicable return process may be used after delivery.
Contact Information
NUVORIAM is owned and operated by Handan Kunzhong Trading Co., Ltd.
Business Address:
Room 18, 2nd Floor, Huaxiang Building, No. 369-1 Zhonghua North Street, Congtai District, Handan City, Hebei Province, China
Customer Support:
service@nuvoriam.com
Phone:
+85237596140